Skill required: Supply Chain - Warranty Management

Designation: Business Advisory Senior Analyst

Qualifications: BE

Years of Experience: 5 to 8 years

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What would you do?

- Supplier Warranty Recovery (SWR) is a business service that helps Original Equipment Manufacturers (OEMs) recover warranty costs from suppliers responsible for defective components that fail during the machine warranty period. The service combines technical claim assessment, supplier negotiations, warranty agreement management, analytics, and recovery operations to minimize warranty spend and improve supplier performance.
- You will be a part of the Supply Chain Management team where you will be accountable for managing the Supply Chain and providing insights which will help in increasing efficiency by doing away with waste and facilitating greater profits.



It also involves the management of the flow of goods and services and includes all processes that transform raw materials into final products.

What are we looking for?

- Ability to manage multiple stakeholders
- Commitment to quality
- Corporate planning & strategic planning
- Written and verbal communication
- Negotiation skills

We are looking for professionals with experience in warranty claim management, supplier recovery, technical failure analysis, supplier negotiations, and data-driven decision-making.

The ideal candidate should be capable of:

- Assessing warranty claims
- Determining supplier liability
- Interpreting warranty agreements
- Conducting root cause analysis
- Managing supplier interactions
- Handling appeals and part returns
- Utilizing tools such as SAP, Excel, Qlik Sense, and Supplier Portals.

Robust analytical, communication, stakeholder management, and problem-solving skills are essential to maximize success in this role.

Roles and Responsibilities

- The Supplier Warranty Recovery (SWR) Analyst is responsible for recovering warranty-related costs from suppliers when a supplier-owned component contributes to a field failure. The role combines technical claim assessment, supplier negotiation, warranty agreement interpretation, failure analysis, and financial recovery management.
- The analyst works closely with:
- OEM Warranty Teams
- Suppliers
- Technical Analysis Centers (TAC)
- Quality Teams
- Engineering Teams
- Purchasing Teams
- Supplier Recovery Leadership (L3)

Location

- Mumbai
- Job No. AIOC-S01669815 | Navi Mumbai

📌 Business Advisory Senior Analyst - Voice (India)
🏢 Accenture
📍 India