Group Company: AU Small Finance Bank Limited

Designation: Branch Operations and Service Manager Swadesh Banking

Office Location

Position description: Responsible for overseeing branch operations, ensuring service quality, and managing customer relationships in Swadesh Banking branches.

Primary Responsibilities

- - Oversee branch operations
- Ensure high service standards
- Manage customer relationships
- Ensure compliance with banking norms

Additional Responsibilities

- - Support branch acquisition targets
- Coordinate with product and operations teams
- Maintain MIS and reports

Reporting Team

- Reporting Designation:
- Reporting Department:

Educational Qualifications Preferred

- Category:
- Field specialization:
- Degree:
- Academic score: Minimum 55%
- Institution tier: Tier 1 / Tier 2

Required Certification/s: NA Required Training/s: Branch Operations, Customer Service

Required Work Experience

- Industry: Banking, Financial Services
- Role: Branch Operations, Customer Service
- Years of experience: 4 to 8





Key Performance Indicators: - Service quality score

- Compliance adherence
- Customer satisfaction
- Operational efficiency

Required Competencies: - Customer Orientation

- Operational Excellence
- Communication
- Problem-solving

Required Knowledge: - Branch operations

- Banking products
- KYC norms

Required Skills: - Interpersonal skills

- MS Office
- CRM usage

Required Abilities

- Physical: NA
- Other: Leadership, Decision-making

Work Environment Details: Branch-based, customer-facing

Specific Requirements

- Travel: Minimal (local marketing)
- Vehicle: Two-Wheeler Vehicle
- Work Permit: Must be authorized to work in India

Other Details

- Pay Rate: Fixed + Incentives
- Contract Types: Full time, Permanent
- Time Constraints: Standard banking hours
- Compliance Related: Adherence to RBI and internal policies
- Union Affiliation:

📌 Branch Operations and Service Manager Swadesh Banking (Bharatpur)
🏢 AU Small Finance Bank
📍 Bharatpur