Key Responsibilities1.

Branch

Operations

- Manage the day-to-day activities of the assigned dental centre.

- Ensure the clinic opens and closes on time and operates according to established SOPs.

- Monitor appointment scheduling, patient flow, waiting time, and dental chair utilization.

- Coordinate with dentists, specialists, dental assistants, receptionists, and support staff.

- Ensure the availability of essential materials, equipment, and supplies.

- Identify operational issues and implement corrective measures within delegated authority.

1. Team Management

- Supervise and coordinate branch staff.

- Monitor attendance, punctuality, grooming, discipline, and productivity.

- Prepare duty rosters and coordinate staff leave.

- Conduct regular team meetings and provide performance feedback.

- Support staff training, onboarding, and development.

- Escalate staffing and disciplinary concerns to management when required.

1. Patient Experience

- Ensure patients receive courteous, qualified, and timely service.

- Monitor patient feedback, complaints, waiting times, and satisfaction.

- Handle patient concerns and ensure appropriate resolution.

- Monitor appointment confirmations, missed appointments, recalls, and follow-ups.

- Ensure effective communication between reception, patient coordinators, and clinical teams.

- Maintain patient confidentiality and professional service standards.

1. Revenue and Business Performance

- Monitor daily collections and branch revenue against assigned targets.

- Track appointment conversions, treatment-plan acceptance, patient retention, and outstanding payments.

- Coordinate with the accounts team to ensure accurate billing and collection reporting.

- Support ethical patient education and follow-up processes.

- Monitor approved discounts, refunds, and payment adjustments.

- Identify opportunities to improve branch performance without compromising patient care.

1. Inventory and Facility Management

- Monitor stock levels of dental materials and consumables.

- Ensure timely replenishment and minimize wastage and expiry.

- Maintain cleanliness, equipment readiness, and overall clinic presentation.

- Coordinate equipment servicing, repairs, and vendor requirements.





- Maintain inventory and facility-related records.

1. Quality and Compliance

- Ensure adherence to approved infection-control, sterilization, biomedical waste management, and safety procedures.

- Maintain branch documentation and operational records.

- Coordinate internal audits and implement corrective actions.

- Escalate clinical, safety, and regulatory issues to the appropriate personnel.

Key Responsibilities1. Multi-Branch Operations Management

- Oversee day-to-day operations across assigned dental centres or branches.

- Develop, implement, and monitor standardized SOPs and operational policies.

- Ensure consistent patient service, administrative processes, and reporting standards across branches.

- Monitor appointment scheduling, patient flow, chair utilization, and staffing requirements.

- Identify operational bottlenecks and implement corrective and preventive actions.

- Conduct periodic branch visits and operational reviews.

1. Branch Manager and Team Leadership

- Supervise and guide Branch Managers and administrative teams.

- Set clear responsibilities, performance expectations, and operational targets.

- Review branch performance and conduct regular management meetings.

- Identify training needs and implement staff development initiatives.

- Promote accountability, teamwork, discipline, and professional conduct.

- Address operational conflicts and escalate major employee matters to management.

1. Business and Financial Performance

- Develop and monitor branch-level operational plans and performance targets.

- Review revenue, collections, operating expenses, outstanding payments, and profitability in coordination with Finance.

- Track key metrics, including patient acquisition, appointment conversion, treatment-plan acceptance, patient retention, and chair utilization.





- Analyze branch performance and develop improvement plans for underperforming locations.

- Monitor approved discounts, refunds, procurement expenses, and cost-control measures.

- Support business expansion and operational scalability.

1. Patient Experience and Quality Management

- Establish consistent patient service standards across branches.

- Review patient feedback, complaints, waiting times, and service quality indicators.

- Ensure effective complaint-handling and escalation processes.

- Coordinate with clinical leadership to support quality improvement and continuity of care.

- Promote ethical treatment coordination and patient-centred service delivery.

1. Compliance and Risk Management

- Monitor compliance with applicable healthcare regulations, infection-control standards, sterilization protocols, biomedical waste requirements, and safety procedures.

- Coordinate operational audits and monitor closure of corrective actions.

- Ensure accurate documentation, equipment maintenance, and emergency preparedness.

- Escalate clinical risks and patient-safety concerns to the appropriate clinical leadership.

- Ensure clinical decisions remain with appropriately qualified and authorized dental professionals.

1. Inventory, Procurement, and Infrastructure

- Establish inventory controls and procurement procedures across branches.

- Monitor consumption, stock levels, expiry, wastage, and cost efficiency.

- Coordinate vendor management and equipment maintenance.

- Ensure availability of essential dental materials and supplies.

- Standardize purchasing and inventory reporting wherever appropriate.

1. Performance Monitoring and Reporting

- Prepare and review daily, weekly, and monthly operational dashboards.

- Conduct periodic performance reviews with Branch Managers.

- Analyze operational data and recommend evidence-based improvements.

- Report business performance, operational risks, and corrective action plans to senior management.

- Support strategic planning, new branch launches, and process improvement initiatives.

Pay: ₹30,000.00 - ₹50,000.00 per month

Benefits

- Flexible schedule

Work Location: In person

📌 BRANCH MANAGER AND OPERATIONS MANAGER (Nadapuram)
🏢 AMEND DENTAL CENTRE
📍 Nadapuram