? WE’RE HIRING | BPO OPERATIONS MANAGER

? Location: Pune

? Experience: 8–10 Years

? Salary: Up to ₹14 LPA

Are you an experienced operations professional with a passion for leadership, process excellence, and delivering outstanding customer experiences? We’re looking for a dynamic BPO Operations Manager to lead our operations team and drive business performance.

? Key Responsibilities

- Manage day-to-day BPO operations and ensure smooth workflow.
- Lead, mentor, and motivate team leaders and operations teams.
- Monitor KPIs, SLAs, productivity, quality, and customer satisfaction.
- Drive process improvements to enhance operational efficiency.
- Develop strategies to improve team performance and achieve business targets.
- Handle client relationships, escalations, and performance reviews.
- Manage workforce planning, resource allocation, and operational reporting.
- Ensure compliance with company policies and quality standards.

? Requirements✅ 8–10 years of experience in BPO operations, including team management.

✅ Solid leadership,



communication, and problem-solving skills.

✅ Proven experience in managing KPIs, SLAs, and large teams.

✅ Ability to drive operational excellence and achieve business goals.

✅ Strong analytical and decision-making capabilities.

? What We’re Looking ForA result-oriented leader who can build high-performing teams, optimize processes, and deliver exceptional operational outcomes.

? How to Apply

Interested candidates can share their CV at: [email protected]

? Contact: +91 (phone hidden)

? Contact Person: Aishwarya Chinchkar

You can also send your resume via DM or share this post with someone who might be interested!

Know someone who would be a great fit? Tag them in the comments or share this opportunity with your network. ?

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📌 BPO Operations Manager (Pune)
🏢 ADA Tech Solutions
📍 Pune