Job Title: Back Office & Customer Coordination Executive

Location: Kabir Nagar, Raipur, Chhattisgarh

Job Type: Full-Time | Work from Office

Industry: Iron & Steel Trading

Experience: 1–3 Years Preferred (Skilled Freshers May Apply)

Gender: Male / Female – Both Welcome

ABOUT THE ROLE

We are an established iron and steel trading business based in Kabir Nagar, Raipur, looking for a responsible, organised, and dependable professional to manage daily business enquiries, customer communication, and back-office operations.

The selected candidate will work directly with the business owner and play an important role in ensuring smooth communication, accurate recordkeeping, and efficient day-to-day operations.

We are looking for someone who takes ownership of their work, pays attention to details, and is genuinely interested in a stable, long-term professional opportunity.

KEY RESPONSIBILITIES

- WhatsApp & Enquiry Management
- Manage incoming customer enquiries through WhatsApp Web.
- Read, understand, categorise, and organise business enquiries.
- Identify product requirements, quantities, specifications, and delivery locations.
- Maintain proper records of enquiries and customer communications.
- Identify urgent enquiries and bring important matters to management's attention.
- Customer Communication & Coordination
- Communicate professionally with customers through WhatsApp and phone calls.
- Understand customer requirements and collect missing information.
- Coordinate customer follow-ups and provide timely updates.
- Maintain clear and professional communication with customers and business associates.
- Data Management & Reporting
- Maintain and regularly update enquiry records using Microsoft Excel or Google Sheets.
- Organise customer information, quotations, and follow-up details.
- Track pending enquiries and daily activities.




- Prepare simple daily updates and reports for management.
- Back Office Operations
- Assist the business owner with daily administrative and coordination tasks.
- Manage multiple responsibilities efficiently, even during busy working hours.
- Maintain accuracy, confidentiality, and proper organisation of business information.
- Ensure important enquiries, messages, and follow-ups are not missed.

REQUIRED SKILLS

- Good computer knowledge and ability to work independently.
- Proficiency in WhatsApp Web.
- Practical knowledge of Microsoft Excel or Google Sheets.
- Good typing and data-entry skills.
- Clear communication skills in Hindi and working knowledge of English.
- Ability to understand instructions and communicate professionally with customers.
- Strong organisational skills and attention to detail.
- Ability to multitask and work efficiently under pressure.
- Willingness to learn and adapt to business requirements.

PERSONAL QUALITIES WE VALUE

- Honesty, integrity, and trustworthiness.
- Responsible and hardworking attitude.
- Punctuality, discipline, and reliability.
- Ability to take ownership of assigned responsibilities.
- Patience and professionalism when dealing with customers.
- A positive attitude towards learning and improvement.
- Genuine interest in long-term employment.

QUALIFICATIONS & EXPERIENCE

- Graduate preferred; candidates with strong practical computer and communication skills will also be considered.
- 1–3 years of experience in back-office operations,



customer coordination, administration, or similar roles preferred.
- Freshers with excellent computer skills, communication abilities, and a willingness to learn may also apply.
- Previous experience in iron and steel trading is an advantage but not mandatory.

IMPORTANT INFORMATION

- This is strictly an office-based position in Kabir Nagar, Raipur.
- Candidates must be comfortable travelling to Kabir Nagar daily.
- This is NOT a field sales or target-based sales position.
- The role primarily involves customer communication, enquiry handling, data management, and office coordination.
- Training and guidance regarding iron and steel products and business processes will be provided.
- We are particularly interested in reliable candidates seeking stable, long-term employment.

WHY JOIN US?

- Opportunity to work directly with the business owner.
- Practical exposure to business operations and the iron and steel trading industry.
- Supportive environment for learning and developing professional skills.
- Opportunity to take on greater responsibilities based on performance and reliability.
- Reliable, long-term career opportunity.

HOW TO APPLY

Interested candidates should apply with their updated resume.

Before applying, please ensure that you:

- Are comfortable working full-time from our office in Kabir Nagar, Raipur.
- Have good computer skills, particularly WhatsApp Web and Excel/Google Sheets.
- Can communicate clearly and professionally in Hindi and English.
- Are genuinely interested in a responsible, long-term office-based position.

We value practical skills, professionalism, reliability, and a willingness to learn.

Pay: ₹15,000.00 - ₹32,000.00 per month

Benefits

- Cell phone reimbursement
- Internet reimbursement

Work Location: In person

📌 Back Office & Customer Coordination Executive (Raipur)
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