About Voya:

Voya India (earlier VFISLK) started out as a joint venture between U.S. financial services company Voya Financial and SLK, a software services company and is head quartered at Bangalore. As of Aug 2023, we are a wholly owned subsidiary of Voya Financial. We are a dynamic technology & business process transformation company that provides world-class technology & business process management services, with an emphasis on quality, speed & optimization driven through automation.

We support and deliver innovative solutions to Voya’s Retirement, Employee Benefits, and Investment Management businesses.

More information about us is available at: https://www.voyaindia.com

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Responsible for leading a small team within a single process and manage SLAs, TATs, and escalations

Apply strong domain knowledge to refine procedures and instructions

Oversee daily task execution and ensure smooth process delivery, including queue monitoring and task tracking

Participate in planning, organizing, and guiding team activities

Conduct RCA on errors and provide timely feedback

Report on work status and analyze trends for continuous improvement

Estimate capacity and assess accuracy, efficiency, and productivity

Collaborate closely with internal and US teams to maintain operational effectiveness





Communicate clearly with team members and leadership, both verbally and via email

Coach, mentor, and train team members, supporting their development through regular feedback

Manage team performance, retention, and recognition

Step in as acting lead during Team Leader/AOM absence

Respond promptly to VOCs, address errors, and implement corrective actions

Roles And Responsibilities:

Detail and process oriented

Manage and approve critical transactions, disbursements and reinstatements

Ensure accurate processing of billing data aligned to plan rules and financial controls

Collaborate with partners to resolve billing issues and provide timely stakeholder updates

Identify and drive process improvement initiatives, Automation opportunities & Productivity enhancements

Strong organizational, analytical and problem-solving skills

Excellent written and verbal communication skills

Solid time management skills with a proven track record of meeting deadlines

Primary Skill:

People Management, Employee Benefits

Secondary Skill:

Excellent communications and analytical skills

Should be self-starter, self-motivator, proactive & target oriented

Qualifications:

Graduation

Location:

Bangalore/Pune/Noida

Mode of Work:

Hybrid

📌 Assistant Team Lead (India)
🏢 Voya Financial
📍 India