Summary of Key Responsibilities :

Responsibilities and essential job functions include but are not limited to the following:

- Completes store operational requirements by scheduling and assigning partners, following up on work results.
- Identifies current and future customer requirements by establishing rapport with customers and other partners who are in a position to understand service requirements.
- Maintains and models a calm demeanour during periods of high volume or unusual events. Continues to keep store operating to standard and sets a positive example for the shift team
- Exhibits a willingness and desire to share coffee knowledge and stories with others
- Displays a customer first attitude by training and holding partners accountable for delivering legendary customer service.
- Solicits feedback from the customers.
- Supervisory Responsibilities:
- Interviewing & training partners, planning, assigning, and directing work
- Regular interaction/ review with the team
- Encourage team to take independent decisions.
- Conduct goal setting.
- Developing strategic and operational plans for the work group, managing execution, and measuring results
- Review performance to achieve organizational goals.
- Gather & evaluate employees performance.
- Appraising performance
- Addressing complaints and resolving problems.
- Coaching, counselling, and disciplining
- Ensures partners adhere to legal and operational compliance requirements.
- Drives coffee conversations within the team and creates a culture of coffee appreciation.
- Achieves financial objectives based on the annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
- Manage store revenue, including cash handling,



deposit reconciliation and delivery of deposits to bank.
- Ensures availability of merchandise and services by approving contracts, maintaining inventories
- Maintains the stability and reputation of the store by complying with legal requirements.
- Analyses sales figures and forecasting future sales volumes to maximise profits.
- Manages and motivates the team to increase sales and ensure efficiency.
- Manages stock levels and making key decisions about stock control.
- Ensures standards for quality, customer service and health and safety are met.
- Makes timely yet thoughtful decisions even when information is incomplete; considers multiple options/alternatives before committing to a course of action.
- Maintains awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing.
- Conducts regular store meetings.
- Accountable to improve and increase store performance for the growth of the organisation.

Competencies -

- Living Our Misson And Values
- Helping Others Succeed
- Achieving Results
- Winning With Integrity

Required Experience & Education

- Minimum 12th pass (ideally, IHM student or hotel management graduate)
- Latte Art expert
- Has in-depth knowledge of Coffee.

Perks:

- Flexible schedule
- Health insurance
- Life insurance
- Provident Fund

Work Location: In person

Role: F&B; Service - Other, Industry Type: Retail, Department: Food, Beverage & Hospitality, Employment Type: Full Time, Permanent Role Category: F&B; Service Education: 12th Pass read more

Key Skills Skills highlighted with ‘‘ are preferred keyskills Food and Beverage QSRCafeStore Operations

📌 Assistant Store Manager (Pune)
🏢 Starbucks
📍 Pune