Voya India (earlier VFISLK) started out as a joint venture between U.S. financial services company Voya Financial and SLK, a software services company and is head quartered at Bangalore. As of Aug 2023, we are a wholly owned subsidiary of Voya Financial. We are a dynamic technology & business process transformation company that provides world-class technology & business process management services, with an emphasis on quality, speed & optimization driven through automation.
We support and deliver innovative solutions to Voya’s Retirement, Employee Benefits, and Investment Management businesses.
More information about us is available at: https://www.voyaindia.com
Role Summary
- Lead a team of multiple processes/sub-processes within Workplace Solutions Operations
- Manage multiple team members, Assistant Team Leads or Team Leads
- Works with internal and US teams closely to ensure a reliable and operationally effective flow of process
- Interact with the US teams to deliver business requirements and overall healthy process behavior
- Responsible for managing retentions within the teams
- Duties may include taking part in planning, organizing, and directing the work of team members
- Outline procedures and instructions on work received
- Ensuring records are maintained accurately
- Motivate and guide the team to achieve daily targets in a timely manner
- Formulate, implement,
track career path and individual development plans of team members
- Identify and fix the gaps in process between offshore and onshore teams
- Partner with US and India management to ensure compliance and scalable communication processes
Key Roles & Responsibilities
Should be leading a team in the capacity of the Team leader (people manager) within Workplace Solutions Operations vertical.
- Good understanding and knowledge of Voya products and processes.
- Excellent communications and analytical skills.
- Proven record of bringing process efficiency through innovation, continuous improvement, or automation.
- Should be self-starter, self-motivator, proactive and target oriented
- Ability to build and maintain strong relationships
- Should have positive knowledge in MS office applications.
- Makes decisions within guidelines, balancing risk, and service needs, seeking assistance from manager, as necessary
- Should be flexible to work in night shifts and must extend when business required
- Knowledge of SLA/Attrition/Quality
- Proven ability to independently prioritize projects and work effectively in a multi-task environment
6.
EDUCATION & CERTIFICATIONS
Education
Graduation
Certifications (if any)
NA
- LOCATION & WORK ARRANGEMENT
Work Location
Bangalore/Pune/Delhi
If Other, specify city/location
NA
Work Model
Hybrid
📌 Assistant Operations Manager (India)
🏢 Voya Financial
📍 India
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