Experience: Minimum 3 years of relevant FinTech experience

Job Summary The Assistant Manager Financial Services will support and drive CSC DigiPay operations in West Bengal, with a focus on VLE onboarding, mapping, training, handholding, capacity building, issue resolution, and coordination with District Managers (DMs).

Key Responsibilities

- Support CSC DigiPay operations across the state, ensuring smooth implementation and adoption.
- Drive VLE onboarding and mapping for DigiPay services.
- Conduct training and provide handholding support to VLEs to improve service adoption and operational effectiveness.
- Undertake capacity-building initiatives for VLEs and field teams.
- Troubleshoot operational and technical issues faced by VLEs and coordinate with relevant teams for timely resolution.
- Coordinate closely with District Managers (DMs) to monitor operations and resolve field-level challenges.
- Analyse operational data and performance metrics to identify trends, gaps, and improvement areas.
- Use BI tools for reporting, analysis, monitoring, and decision-making.
- • Prepare and share regular operational reports and insights with the management.
- • Support initiatives aimed at improving VLE engagement, transaction volumes, service quality, and overall DigiPay performance.

Eligibility & Skills





- Graduate from a recognized university/institution.
- Minimum 3 years of prior experience in the FinTech / Financial Services industry.
- Experience in field operations, VLE/channel management, digital financial services, or similar roles will be preferred.
- Good working knowledge of Business Intelligence (BI) tools and data analysis.
- Strong analytical and problem-solving abilities.
- Valuable communication, interpersonal, and stakeholder-management skills.
- Ability to coordinate effectively with field teams, DMs, VLEs, and internal stakeholders.
- Willingness to travel within the state as required for business operations.

Key Competencies

- Analytical & Problem-Solving Skills
- Stakeholder Management
- Field Operations & Coordination
- Communication & Interpersonal Skills
- Data Analysis & Reporting
- VLE/Channel Management
- Training & Handholding
- Customer/Partner Orientation

Role: Other, Industry Type: Government / Public Administration, Department: Other, Employment Type: Full Time, Permanent Role Category: Other Education UG: Any Graduate Key Skills Skills highlighted with ‘‘ are preferred keyskills DigiPay servicesField OperationsFinancial Inclusiondigipay BI ToolsBusiness CorrespondenceBanking Operationscapacity buildingIssue Resolution

📌 Assistant Manager II Financial Services (Kolkata)
🏢 Common Service Centres (CSC)
📍 Kolkata