- Guest Journey & Welcoming: Manage smooth arrivals and departures, introduce guests to wellness packages or retreat schedules, and set a calm, restorative tone at the front desk.
- Wellness & Treatment Coordination: Sync room or check-in schedules with spa therapists, fitness instructors, and holistic practitioners to handle appointments, package bookings, and special requests.
- Team Supervision: Hire, train, and schedule front desk associates, guest relations staff, and concierge teams. Teach staff to handle health-related inquiries, dietary notes, or guest confidentiality with care.
- Problem-Solving & Guest Relations: Resolve escalated guest complaints, manage booking adjustments, and address special medical, dietary, or physical accommodations discreetly.