Company Description Bookmark Resorts is a hospitality brand inspired by the idea that “between the pages of a story is a beautiful place to be,” creating stays that feel memorable and immersive. The resort focuses on thoughtful design, warm service, and curated guest experiences that encourage relaxation and discovery. Team members are encouraged to contribute ideas and be part of a culture that values professionalism, creativity, and attention to detail.

Working at Bookmark Resorts offers opportunities to learn, grow, and help guests create their own memorable stories.

Role Description The Assistant Front Office Manager is a full time, on-site role based at Bookmark Resort Kanha in Kanha Tiger Reserve , Madhya Pradesh. This role supports the Front Office Manager in overseeing daily front desk operations, including check-in, check-out, reservations, and guest inquiries.

The Assistant Front Office

Manager ensures that guest service standards are consistently met, coordinates with other departments for smooth operations, and helps resolve guest concerns in a timely and professional manner. Daily tasks include supervising front office staff, managing schedules, monitoring lobby appearance, maintaining accurate records, and supporting training and performance feedback.



The role also involves handling cash and billing procedures, ensuring compliance with resort policies, and contributing to initiatives that enhance guest satisfaction and operational efficiency.

Qualifications

- Strong front office and customer service skills, with a focus on delivering high levels of customer satisfaction.
- Proficiency in office administration and front office procedures, including reservations, record-keeping, and basic billing.
- Effective communication skills, including clear verbal and written communication with guests, colleagues, and leadership.
- Previous experience in hospitality or hotel front office operations, ideally in a supervisory or team lead capacity.
- Ability to lead and motivate a diverse team, manage shifts, and handle guest issues with calm and professionalism.
- Comfort with using hotel management software and standard office tools; strong attention to detail and organizational skills.
- Flexibility to work rotating shifts, weekends, and holidays as required by resort operations.
- Relevant education in hospitality management or a related field is preferred, though equivalent experience will be considered.

📌 Assistant Front Office Manager (Balaghat)
🏢 Bookmark Resorts
📍 Balaghat