- Provide Level 1 support for applications and production environments.
- Monitor application health, system alerts, and service availability.
- Investigate incidents and service requests raised by users.
- Execute SQL queries for data validation, troubleshooting, and report generation.
- Perform basic data corrections and updates as per approved procedures.
- Analyse application logs and identify root causes of issues.
- Coordinate with development, infrastructure, and database teams for issue resolution.
- Track incidents and maintain SLA compliance.
- Prepare daily, weekly, and monthly support reports.
- Document issues, troubleshooting steps, and resolutions in the knowledge repository.
📌 Application Support Engineer (Mumbai)
🏢 Quality Engineering
📍 Mumbai
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