Role Overview

We are seeking an Application Support Engineer with expertise in Microsoft Power Platform and Azure technologies to provide Level 2 production support, troubleshoot complex application issues, and implement low-to-medium complexity enhancements.

Key Responsibilities

- Investigate and resolve complex application and integration issues.

- Perform root cause analysis across Power Apps, Power Pages, Dataverse, Azure Functions, APIs, and third-party integrations.

- Troubleshoot workflow failures, business rule issues, and performance bottlenecks.

- Implement configuration changes and minor code enhancements.

- Support application deployments, environment management, and controlled data fixes.

- Collaborate with infrastructure, security, business, and vendor teams.

- Create and maintain knowledge base articles, runbooks, and support documentation.

- Identify recurring issues and recommend preventive measures.

Required Technical Skills

- Microsoft Power Apps

- Power Pages

- Power Automate

- Dataverse

- Azure Functions

- REST API Integrations

- Power Fx

- Application Troubleshooting & Root Cause Analysis

Preferred Skills

- SQL Server

- Azure Monitoring/Application Insights

- ITIL Change & Incident Management

- Experience supporting enterprise or business-critical applications

Qualifications

- Bachelor's degree in Computer Science, IT, or related discipline.

- 4+ years of experience in Application Support, Production Support, or Technical Operations.

NOTE- ROTATIONAL SHIFT

Requirements





A candidate should ideally have all 8 core technical skills:

- ✅ Power Apps

- ✅ Power Pages

- ✅ Power Automate

- ✅ Dataverse

- ✅ Azure Functions

- ✅ REST API Integrations

- ✅ Power Fx

- ✅ Application Troubleshooting + RCA

And additionally
- ✅ 4+ years Application/Production Support experience

- ✅ L2 production support experience

- ✅ Complex issue investigation and resolution

- ✅ Workflow/integration troubleshooting

- ✅ Production deployment/environment support

- ✅ Configuration changes/minor enhancements

- ✅ Controlled production data fixes

- ✅ Good stakeholder communication

Recruiter Screening Priority

Tier 1 – Non-negotiable

> Power Apps + Power Pages + Power Automate + Dataverse + Azure Functions + REST APIs + Power Fx + L2 Application Support/RCA

Tier 2 – Strongly Preferred

> Azure Application Insights/Monitoring + SQL Server + Deployment/Workplace Management + ITIL

Tier 3 – Supporting Skills

> Knowledge Base + Runbooks + Vendor Management + Enterprise Application Support

Important Profile Filtering Rule

Do not shortlist a candidate only because they are a Power Platform Developer.

The profile should demonstrate production/application support responsibilities, such as:

- Production incident troubleshooting

- L2 support

- RCA

- Power Automate flow failures

- Power Apps/Power Pages issues

- Dataverse issues

- API/integration failures

- Azure Function troubleshooting

- Monitoring/log analysis

- Production deployments

- Defect fixes and minor enhancements

📌 Application Support EngineerSupport) (Bengaluru)
🏢 Innover Digital
📍 Bengaluru