TCS has been a outstanding pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and theres nothing that can stop us from growing together.
- Design and develop Amazon Connect chat and messaging solutions.
- Configure Contact Flows, Queues, Routing Profiles, Security Profiles, and Users.
- Implement customer chat journeys, routing logic, and self-service capabilities.
- Integrate Amazon Connect with AWS Lambda and external applications through APIs.
- Develop and maintain Amazon Lex chatbot integrations.
- Configure and troubleshoot chat routing, agent desktop, and customer interaction workflows.
- Monitor platform performance using CloudWatch and operational dashboards.
- Support SIT, UAT, production deployments, and post-production activities.
- Collaborate with business stakeholders to gather requirements and deliver scalable contact-center solutions.
- Prepare technical documentation and conduct knowledge transfer sessions.
Minimum Qualification:
- 15 years of full-time education
- Minimum percentile of 50% in 10th, 12th, UG & PG (if applicable)