Description

Successfully delivered platform upgrades, greenfield implementations, and optimizations, ensuring performance, scalability, and long-term maintainability.

Extensive scripting knowledge with Business Rules, Script Includes, Client Scripts, UI Policies, Glide Ajax, and Flow Designer, enabling complex automation and dynamic behavior.

Deep understanding of ITIL v4 and its application in IT processes, with expertise in configuring SLA policies, escalation rules, and service workflows.

Proven ability to collaborate with stakeholders, translate business requirements into technical solutions, and deliver results in Agile and cross-functional environments.

Experienced in administering users, roles, ACLs, forms, tables, and maintaining solid data governance through Import Sets, Transform Maps, and Update Sets.

Delivered impactful dashboards and reports to track KPIs, SLA compliance, and service trends to support strategic decision-making.





Actively involved in knowledge transfer, user enablement, documentation, and post-deployment support to ensure adoption and long-term success

ITSM

Enable Skills-Based Hiring No ECMS REQ IDAdditional Details

- ECMS REQ ID : 414055Y26
- Project Location 1 : KRNK | BANGALORE
- Project Location 2 : (No Value)
- Project Location 3 : (No Value)
- Project Location 4 : (No Value)
- Delivery SPOC : [email protected]
- Relevant Experience : 5+years
- Mandatory skills : ITSM
- Desired skills : ITSM
- Domain (Industry) : ServiceNow
- BGC (Before onboarding / After onboarding) : PostOB
- Total Experience (Ex. 5-7 Years) : 5+years
- BGC Details : NA
- BGC Vendor : NA
- Mode of Interview : Face to Face
- WFO / WFH / Hybrid : Hybrid
- Please enter shift timings : 9 am to 6 pm
- Shift Timings : Others

📌 414055_ServiceNow (India)
🏢 Trigent Software
📍 India