Hykon India Ltd manufactures and distributes power electronics, solar systems, lithium batteries, hybrid inverters, E-Auto and energy storage products, headquartered at KINFRA Park, Kakkanad, Kochi.
Role details
Experience: 5–10 years in after-sales service in the power electronics or related industry, with at least 3 years leading a multi-location service team
Qualification:B.Tech / Diploma in Electrical, Electronics or EEE
Reports to: GM – Service
Role: Owns the complete after-sales service function across all Hykon products — service quality, turnaround time, warranty cost and team productivity.
Key responsibilities
Run the service network: in-house engineers, technicians and authorised service partners across all territories
Set and hold complaint turnaround time (TAT) and first-time-fix targets by product line
Control warranty cost: failure analysis,
replacement approvals, recovery claims from suppliers
Plan spares stock with stores so no call waits for parts and no slow-moving spares pile up
Feed recurring field failures back to R&D;, production and QC with root cause
Hire, train and review the service team on monthly KPIs Present weekly and monthly service dashboards to management