Opportunity for ServiceNow Developer – Business Analyst

Contract | Immediate

Key Responsibilities

- Requirement Elicitation: Conduct discovery workshops, interviews, and brainstorming sessions with global stakeholders to capture business requirements and operational pain points.
- Process Mapping & Optimization: Analyze existing workflows and map Current State (As-Is) and Future State (To-Be) processes aligned with ITIL frameworks (Incident, Change, Problem, Request, etc.).
- Backlog Management: Write comprehensive User Stories, functional requirements, and strict Acceptance Criteria; groom and prioritize the product backlog in collaboration with the Product Owner.
- Solution Design: Collaborate with ServiceNow Architects and Developers to design out-of-the-box (OOTB) or custom platform solutions that adhere to best practices and upgrade safety.
- Validation & Testing: Support Quality Assurance (QA) teams and lead User Acceptance Testing (UAT), ensuring business validation and formal sign-off before production release.
- Change Enablement: Facilitate training sessions, develop user documentation, and communicate release notes/upgrade schedules to end-users.

Required Qualifications & Skills

- Experience: 5+ years of overall IT experience,



with a minimum of 3 years dedicated to Business Analysis within ServiceNow implementations.
- Domain Knowledge: Strong functional knowledge of core ServiceNow modules such as ITSM (Incident, Problem, Change, Request), ITOM, CMDB/CSDM, or HRSD.
- Frameworks: Solid understanding of ITIL v3 or v4 foundations.
- Agile Acumen: Proven experience working in Agile/Scrum environments, writing epics/stories, and using tools like Jira or Azure DevOps.
- Communication: Exceptional stakeholder management, workshop facilitation, and interpersonal skills with the ability to explain technical ideas to non-technical partners

Considerations

- 3-6 MonthContract
- Locations– Pan India
- Work from office
- Monday to Friday working

Screening Criteria

- 5+ years of overall IT experience, with a minimum of 3 years dedicated to Business Analysis within ServiceNow implementations.
- Domain Knowledge: Robust functional knowledge of core ServiceNow modules such as ITSM (Incident, Problem, Change, Request), ITOM, CMDB/CSDM, or HRSD
- Available for 3-6 month contract
- Availableto work from office
- Available to join within 2 weeks

📌 ServiceNow Developer Business Analyst (Bengaluru)
🏢 10XTD
📍 Bengaluru