Amazon Flex Investigation and Offboarding (Flex I&O;) is looking for an Investigation Liaison to join our team. The Flex I&O; team's mission is to protect the Amazon Flex Brand and Customers by adjudicating Delivery Partner incidents that warrant offboarding after a single offense. This role involves collaborating with Australian partners during legal and arbitration proceedings, gathering comprehensive case data, and ensuring all information is presented accurately and thoroughly.The ideal candidate is a skilled communicator with excellent research abilities who can gather and synthesize data from multiple sources under tight timelines.Key job responsibilities- Conduct deep dives into adjudicated Delivery Partner incidents, ensuring thoroughness and accuracy in all findings- Provide support to arbitration partners by effectively gathering, organizing, and presenting all information related to Flex DP cases- Exhibit excellent individual problem-solving and analytical skills to review and investigate cases across multiple data sources- Demonstrate technical competence and self-motivation,
thriving in a quick-paced team environment with minimal supervision- Display flexibility by working with different partners and providing support as needed for additional tasks, including reinstatements- Ensure compliance with established procedures and Service Level Agreements (SLAs) while achieving and maintaining high-quality and performance metrics- Maintain detailed documentation of case findings and partner communications for legal and compliance purposes- 2 years of investigations experience- Excellent written and verbal communication skills- Must be in Good Standing- Bilingual (English, French)- Experience handling escalations and the ability to thrive in an ambiguous environment- Experience working with legal or arbitration processes- Familiarity with Canada regulatory requirements and compliance frameworksOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.Jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.