The Exchange Executive in a car showroom is responsible for evaluating customers’ old vehicles, coordinating exchange offers, and helping customers exchange their existing cars for new vehicles.

Roles and Responsibilities

1. Customer Handling

- Explain the vehicle exchange process to customers.
- Understand the customer’s requirements and budget.
- Explain exchange benefits, offers, and applicable discounts.
- Coordinate with the sales team to convert enquiries into bookings.

2. Old Vehicle Evaluation

- Inspect the customer’s existing vehicle.
- Check the vehicle’s condition, model, year, kilometres driven, and service history.
- Verify the vehicle’s documents, insurance, and registration certificate (RC).
- Coordinate with the used-car evaluator to determine the estimated resale value.

3. Exchange Valuation and Negotiation

- Obtain the vehicle valuation from the authorised evaluator or used-car team.
- Explain the estimated exchange value to the customer.
- Negotiate the exchange value according to dealership policy.
- Coordinate approvals for special exchange offers and discounts.

4. Documentation and Verification

- Collect the required vehicle documents.
- Verify ownership details and pending loan or hypothecation status.
- Coordinate transfer documents and other required formalities.
- Ensure all documentation follows dealership procedures and applicable legal requirements.

5. Coordination with Sales and Used-Car Teams

- Coordinate with new-car sales executives to finalise exchange deals.




- Work with the used-car department to arrange vehicle inspection and purchase.
- Coordinate with the finance team regarding outstanding vehicle loans.
- Ensure the exchange process is completed before or during current-vehicle delivery, as applicable.

6. Sales Target Achievement

- Generate exchange leads from showroom customers.
- Follow up with customers interested in exchanging their old cars.
- Achieve monthly exchange conversion and sales-support targets.
- Maintain daily records of vehicle evaluations, exchange bookings, and completed deals.

7. Customer Relationship Management

- Explain the exchange process transparently.
- Resolve customer queries regarding vehicle valuation.
- Maintain good relationships with customers.
- Ensure customer satisfaction throughout the exchange process.

Daily Work Responsibilities

- Contact customers interested in vehicle exchange.
- Inspect old vehicles and arrange valuations.
- Collect and verify vehicle documents.
- Coordinate exchange quotations with the sales team.
- Follow up on pending exchange deals.
- Update daily exchange reports and CRM records.
- Support new-car bookings and vehicle deliveries.

Key Performance Indicators (KPIs)

- Number of vehicles evaluated per day.
- Number of exchange bookings generated.
- Exchange conversion percentage.
- Monthly exchange target achievement.
- Accuracy of documentation.
- Customer satisfaction and follow-up quality.

Pay: ₹15,000.00 - ₹22,000.00 per hour

Benefits:

- Cell phone reimbursement
- Provident Fund

Work Location: In person

📌 X change evaluater (Nellore)
🏢 Balaji agencies and Industries
📍 Nellore