The Medical Treatment and Patient Coordinator is responsible for following up on outstanding treatment items and obtaining medical records, bills, and other required documentation for personal injury cases. This role ensures missing information is identified and obtained in a timely manner, including after a case has settled, to avoid unnecessary delays in case completion.

Key Responsibilities

- Treatment Coordination & Follow-Up: Monitor ongoing treatment and follow up with clients and healthcare providers regarding missed appointments, pending referrals, outstanding treatment information, and missing medical records or bills.

- Client Communication: Contact clients directly by phone or text when information is missing or clarification is needed. Use translation support when necessary to ensure clear communication and avoid unnecessary handoffs between teams.

- Medical Records & Billing: Request and follow up on medical records, billing statements, Personal injury protection (PIP) ledgers, liens, and invoices from all relevant providers, including hospitals, physicians, radiology, pathology, and EMS providers.

- Post-Settlement Follow-Up: Review settled cases for missing documents and outstanding items. Follow up with clients and providers until the required information is received.

- File Review:



Confirm that required documents, including HIPAA authorizations and health insurance cards, are on file.

- Document Management: Prepare and manage facility Letters of Representation (LORs), subrogation letters, and correspondence with insurance companies or Medicare as needed.

- System Updates & Reporting: Keep GHL updated with accurate notes and the status of outstanding requests. Provide regular updates on pending items and cases requiring additional follow-up.

- Follow-Through: Track assigned requests and follow up until they are resolved. Escalate issues that cannot be resolved rather than allowing them to remain pending.

Requirements

- Bilingual in English and Spanish is a plus.

- Proficiency in Outlook, Word, Excel, and Teams.

- Comfortable communicating with clients and providers by phone, text, and email.

Core Skills & Qualifications

- Strong organizational skills and attention to detail.

- Good communication and customer service skills.

- Ability to identify missing information and follow up without constant reminders.

- Solid problem-solving and time-management skills.

- Ability to manage multiple cases and meet deadlines in a fast-paced environment.

📌 Medical Treatment and Patient Coordinator (Bengaluru)
🏢 contactpoint 360
📍 Bengaluru