Role description
Job Title: Specialist - System Management
Location: Pune
Experience: 5-8 years
We are seeking a highly skilled and experienced Specialist - System Management to join our team in Pune. This role is critical for ensuring the stability, performance, and availability of our reconciliation platforms, providing expert L2 support and driving incident resolution.
Job Description:
1. Provide expert L2 support for critical system management functions, with a specific focus on reconciliation tools such as SmartStream TLM, Duco, and Intellimatch.
2. Manage and resolve incidents, service requests, and problems related to the designated reconciliation platforms.
3. Perform in-depth analysis and troubleshooting of complex application issues, identifying root causes and implementing effective solutions.
4. Lead and participate in Major Incident Management (MIM) processes, ensuring rapid resolution, clear communication, and post-incident reviews.
5. Monitor system performance, health, and availability of reconciliation tools, proactively addressing potential disruptions.
6. Execute routine system maintenance, configuration changes, and deployment activities in accordance with established procedures.
7. Collaborate effectively with cross-functional and geographically dispersed teams, including development, infrastructure, and business stakeholders.
8. Develop and maintain comprehensive technical documentation, including standard operating procedures, runbooks, and knowledge articles.
9. Ensure timely, clear, and concise communication of incident status, progress, and resolution to management and relevant teams.
10. Adhere strictly to ITIL framework principles for incident, problem, and change management processes.
Skills and Qualifications:
- 5-8 years of experience in system management or L2 application support roles.
- Mandatory expertise in reconciliation tools: SmartStream TLM, Duco, and Intellimatch.
- Solid proficiency in SQL, Oracle, and Ingres Database management.
- Solid experience with Linux operating systems and Shell scripting.
- Demonstrated understanding of core banking concepts (e.g., CASA, Loans, GLs, Direct Debits).
- Robust knowledge of ITIL processes; ITIL certification is desirable.
- Experience with incident management tools such as ServiceNow.
- Excellent analytical and problem-solving capabilities.
- Strong communication skills, both written and verbal, with excellent email etiquette.
- Ability to work effectively under pressure and manage multiple priorities in a fast-paced environment.
Skills
Mandatory Skills : Recon Tools - SmartStream - TLM, Duco, Intellimatch
About LTM
LTM is an AI-centric global technology services company and the Business Creativity partner to the world’s largest and most disruptive enterprises. We bring human insights and intelligent systems together to help clients create greater value at the intersection of technology and domain expertise. Our capabilities span integrated operations, transformation, and business AI — enabling new ways of working, new productivity paradigms, and new roads to value. Together with over 87,000 employees across 40 countries and our global network of partners, LTM — a Larsen & Toubro company — owns business outcomes for our clients, helping them not just outperform the market, but to Outcreate it. Please also note that neither LTM nor any of its authorized recruitment agencies/partners charge any candidate registration fee or any other fees from talent (candidates) towards appearing for an interview or securing employment/internship. Candidates shall be solely responsible for verifying the credentials of any agency/consultant that claims to be working with LTM for recruitment. Please note that anyone who relies on the representations made by fraudulent employment agencies does so at their own risk, and LTM disclaims any liability in case of loss or damage suffered as a consequence of the same. Recruitment Fraud Alert - https://www.ltm.com/careers/recruitment-fraud-alert
📌 Specialist - System Management (Pune)
🏢 LTM
📍 Pune