JOB DESCRIPTION

Customer Support - Sales Coordinator

Company: KM Biomed
Location: Madurai, Tamil Nadu
Department: Sales & Marketing
Reports To: Sales Manager / Director – Sales

Position Summary

KM Biomed is looking for a highly organized, proactive, and customer-focused Customer Support - Sales Coordinator to support our growing hospital furniture and medical equipment business.

The successful candidate will serve as a key coordination point between customers, field sales teams, hospitals, procurement departments, manufacturing, service, warehouse, and logistics teams. The role involves managing the sales coordination process from customer enquiry and quotation preparation through order processing, delivery, installation, and post-sales support.

The ideal candidate should have excellent communication and coordination skills, strong attention to detail, and the ability to manage multiple customer requirements and orders simultaneously.

Key Responsibilities

1. Sales Support & Coordination

- Receive and respond to customer enquiries through phone, email, WhatsApp, and other communication channels.
- Prepare and send accurate quotations, proposals, price offers, and proforma invoices.
- Coordinate with the Sales Manager and sales team regarding pricing, product availability, discounts, and delivery commitments.
- Provide sales teams with updated product catalogues, brochures, technical specifications, price lists, and stock information.
- Maintain proper records of quotations, enquiries, follow-ups, and customer communications.
- Follow up on pending quotations and enquiries and provide regular status updates to the Sales Manager.

2. Order Processing

- Receive and process Purchase Orders (POs) from hospitals, clinics, medical institutions, dealers, and distributors.
- Verify product specifications, quantities, pricing, taxes, payment terms, and delivery requirements before processing orders.
- Coordinate with production, warehouse, accounts, and logistics teams to ensure timely order execution.
- Maintain accurate records of sales orders and order status.




- Monitor pending orders and proactively identify potential delays.

3. Customer Support

- Act as the primary coordination point for customer service-related enquiries.
- Handle customer queries related to product availability, delivery schedules, installation, warranty, spare parts, and service requirements.
- Coordinate warranty claims and service requests with the technical/service team.
- Follow up on customer complaints and ensure timely resolution.
- Maintain professional and positive relationships with customers throughout the sales and post-sales process.

4. Delivery & Logistics Coordination

- Coordinate with warehouse and logistics teams for timely dispatch and delivery of hospital furniture and medical equipment.
- Schedule delivery and installation activities in coordination with customers and field teams.
- Track shipments and provide customers with regular delivery updates.
- Coordinate installation requirements with the service/technical team.
- Ensure proper documentation for dispatch, delivery, installation, and customer acknowledgement.

5. Tender & Documentation Support

- Assist in preparing and compiling documents for government and private hospital tenders.
- Coordinate with internal departments to collect technical, commercial, statutory, and company documents required for tender submissions.
- Maintain records of tender enquiries, submission dates, results, and related documentation.
- Ensure quotations and tender documents are prepared accurately and submitted within deadlines.

6. CRM / ERP & Data Management

- Maintain accurate customer, enquiry, quotation, order, and follow-up records in the company's CRM/ERP system.




- Update sales pipelines and customer interaction details regularly.
- Ensure proper documentation and filing of sales-related records.
- Maintain customer databases and ensure information is current and accurate.

7. Sales Reporting & MIS

- Prepare daily, weekly, and monthly sales reports as required.
- Track enquiries, quotations, orders, pending payments, deliveries, and sales performance.
- Prepare MIS reports for the Sales Manager / Director – Sales.
- Assist in monitoring individual and team sales targets.
- Provide regular updates on pending enquiries, quotations, orders, and customer issues.

8. Market & Competitor Coordination

- Assist the Sales Manager in monitoring competitor products, pricing, and market activities.
- Track upcoming hospital projects, expansions, and procurement opportunities.
- Collect relevant market information and share updates with the sales team.
- Support the team in identifying new business opportunities.

Educational Qualification

- Bachelor’s Degree in Business Administration, Marketing, Healthcare Management ,or related discipline.
- Additional qualifications in Sales, Customer Service, or Healthcare Management will be an advantage.

Experience

- 2–3 years of experience in Sales Coordination, Customer Support, Sales Administration, Business Development Support, or a similar role.
- Experience in medical equipment, hospital furniture, healthcare products, B2B sales, or institutional sales is highly preferred.
- Candidates with relevant experience in hospital procurement or tender coordination will have an added advantage.

Why Join KM Biomed?

- Opportunity to work in the growing healthcare and medical equipment industry.
- Exposure to hospital, institutional, and B2B sales operations.
- Opportunity to develop expertise in medical equipment and hospital furniture.
- Collaborative working workplace with exposure to Sales, Production, Service, and Logistics operations.

Pay: ₹15,000.00 per month

Benefits:

- Provident Fund

Work Location: In person

📌 Customer Support - Sales Coordinator (Madurai)
🏢 KM Biomed
📍 Madurai