Objective

To manage ARMORO’s inbound customer interactions across Instagram, Facebook, WhatsApp, email and other channels, ensuring every enquiry is handled professionally, followed up effectively and converted into a sale wherever possible. Think of this role as the voice of ARMORO.

Roles & Responsibilities

- Handle all inbound customer queries across social media, WhatsApp, email and website.
- Understand customer requirements and recommend the right ARMORO products.
- Manage inbound leads from enquiry to conversion, including regular follow-ups.
- Shopify order creation for inbound leads.
- Handle and recover abandoned carts to drive additional sales.
- Develop strong knowledge of ARMORO’s automotive, camping and outdoor products.
- Resolve customer concerns and coordinate internally for quick solutions.
- Share customer feedback, FAQs and market insights with the marketing and product teams.




- Support marketing by identifying customer stories, content opportunities and community trends.

Qualifications

⁠ ⁠1–2 years of experience in customer-facing, sales or customer success roles.
⁠ ⁠Excellent spoken and written English with strong communication skills.
⁠ ⁠Smart, confident and comfortable speaking directly with customers.
⁠ ⁠Strong follow-up, persuasion and conversion skills.
⁠ ⁠Valuable understanding of Instagram, Facebook, WhatsApp and email.
⁠ ⁠Interest in automobiles, camping, travel and outdoor lifestyle is a strong plus.

Compensation: ₹25,000–₹30,000/month + performance incentives.

Pay: ₹25,000.00 - ₹30,000.00 per month

Work Location: Remote

📌 Customer Success Executive (India)
🏢 Yug brands
📍 India