- Achieve monthly and annual store sales targets.
- Drive sales through effective customer engagement, upselling, and cross-selling.
- Monitor daily sales, conversion rates, average transaction value, and other retail KPIs.
- Develop and implement strategies to improve store performance.
- Track local market trends, customer preferences, and competitor activities.
- Support promotional campaigns, festive sales, and new collection launches.
Customer Experience:
- Ensure a premium and personalized shopping experience for customers.
- Handle customer queries, feedback, exchanges, and complaints professionally.
- Build strong relationships with repeat and high-value customers.
- Encourage customer retention and clienteling activities.
- Maintain high standards of service throughout the customer journey.