13 Oct
|
Q GROUP
|
Mumbai
Job Responsibilities:
- Monitor and evaluate customer interactions through calls, emails, and chats.
- Conduct quality audits as per defined quality parameters and SOPs.
- Identify errors, process gaps, and areas for improvement.
- Provide regular feedback and coaching to agents.
- Prepare and maintain quality reports and performance dashboards.
- Conduct calibration sessions with operations and training teams.
- Ensure adherence to company policies, processes, and compliance standards.
- Track quality scores and identify recurring issues to improve customer experience.
Pay: ₹10,000.00 - ₹15,000.00 per month
Work Location: In person
📌 Quality Analyst (Voice) (Mumbai)
🏢 Q GROUP
📍 Mumbai