Department: Reservations
Designation: Reservation Assistant
Reports To: Reservation Manager

Job Summary

To handle room reservations, guest enquiries, booking confirmations, and reservation records efficiently while ensuring excellent customer service and smooth coordination with other hotel departments.

Key Responsibilities

- Handle room booking enquiries through phone, email, and online platforms.
- Process reservations, cancellations, amendments, and booking confirmations.
- Provide accurate information regarding room availability, rates, packages, and hotel facilities.
- Follow up on guest enquiries and ensure timely responses.
- Assist in preparing reservation reports and maintaining booking records.
- Ensure guest satisfaction through professional communication and service.
- Follow hotel policies, procedures,



and reservation guidelines.

Qualifications & Skills

- Graduate in any discipline; hospitality qualification is an advantage.
- Good communication skills in English and Malayalam.
- Basic computer knowledge and familiarity with MS Office.
- Knowledge of hotel reservation systems is an advantage.
- Good telephone etiquette, organizational skills, and attention to detail.
- Ability to work in a team and handle multiple tasks efficiently.

Pay: ₹16,000.00 - ₹23,000.00 per month

Benefits:

- Versatile schedule
- Health insurance
- Leave encashment
- Paid sick time

Work Location: In person

📌 Reservation Assistant (Kochi)
🏢 Aroma Groups
📍 Kochi