Customer Success & Business Development Executive

Company: Briklin Tech
Location: Coimbatore, Tamil Nadu
Job Type: Full-time, Permanent
Salary: ₹20,000 per month + performance-based incentives

About Briklin

Briklin is a construction management app built for builders and contractors in India.

It helps construction teams manage projects, workers, attendance, expenses, purchases, reports and other day-to-day site activities in one place.

We’re looking for a Customer Success & Business Development Executive who can help builders and contractors understand Briklin, get started with it, use it regularly and eventually upgrade to a paid plan.

This is an early-stage startup role. You’ll work directly with the founder and have a direct impact on how Briklin grows.

What you'll do

- Talk to builders, contractors and construction teams, understand how they currently manage their sites, and show them how Briklin can help.
- Contact new users, onboard them and help them set up their projects, workers, attendance, expenses, purchases and other relevant features.
- Give personalised product demonstrations through phone calls, WhatsApp and video calls, and help customers when they have questions.
- Build valuable relationships with customers, understand their needs and challenges, and follow up to help them use Briklin regularly.
- Identify customers who are getting value from Briklin and help convert them into paid Pro customers.
- Reach out to potential builders and contractors across India through phone, WhatsApp and other channels.
- For customers in and around Coimbatore and Tiruppur, visit construction sites when an in-person meeting would be useful.
- Share customer feedback and requirements with the product team,



and follow up with customers after product improvements to see if their problems are actually being solved.
- Maintain simple records of customer conversations, onboarding, follow-ups and conversions.

Who we're looking for

- Good at talking to people in Tamil and English.
- Comfortable speaking with builders, contractors, engineers and site supervisors.
- Patient, friendly and able to explain things simply.
- Comfortable with phone calls, WhatsApp and basic apps.
- Willing to travel locally when a customer visit is needed.
- Previous experience in sales, customer support or construction is a plus, but freshers are welcome too.

Compensation

₹20,000 per month + performance-based incentives

You’ll receive an additional incentive for every customer you successfully convert to a paid Briklin Pro subscription.

Local travel expenses for customer/site visits will be reimbursed.

Why join Briklin?

- Work directly with the founder of an early-stage technology startup.
- Get hands-on experience in customer success, sales and business development.
- Work with real construction businesses and help them adopt technology in their day-to-day work.
- Have a direct impact on the growth and development of Briklin.
- Performance-based incentives give you an opportunity to earn beyond the fixed salary.
- What you hear from customers can directly influence what we build next.

Location

Coimbatore, Tamil Nadu

A few things to know

This is a hands-on role. You’ll be talking to customers, helping them use Briklin, following up with them and learning what they actually need.

You don’t need to know construction software. If you can communicate well, learn quickly and genuinely enjoy talking to people, that’s what matters.

Pay: ₹20,000.00 per month

Benefits:

- Flexible schedule
- Paid sick time
- Paid time off
- Work from home

Work Location: In person

📌 Business Development & Customer Success Executive (Coimbatore)
🏢 Briklin Tech
📍 Coimbatore