JOB RESPONSIBILITY:

1. Fixing appointments and enquiry visit conversion

2. Telephone etiquette with call quality adherence

3. First Call Resolution (FCR) of enquiry calls

4. Average wait time of patients during the call (Call holding)

5. Call transfer rate

6. Customer call frequency

7. Ensure all the calls are answered properly without getting missed out

8. Quality parameters followed as per SOP's

9. Feedback from the patients and their satisfaction

Contact HR - (phone hidden) - Praveen HR

Job Type: Full-time

Benefits:

Health insurance

Life insurance

Provident Fund

Schedule:

Day shift

Morning shift

Rotational shift

Education:

Higher Secondary(12th Pass) (Preferred)

Language:

Tamil, English, Hindi, Telugu

*Speak with the employer* - - Irfan HR

Job Types: Full-time, Permanent, Fresher

Benefits:

Health insurance

Work Location: In person

Job Types: Full-time, Permanent

Benefits:

Health insurance

Provident Fund

Work Location: In person

Pay: ₹20,000.00 - ₹25,000.00 per month

Advantages:

- Flexible schedule
- Paid time off
- Provident Fund

Work Location: In person

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