About the Team

The Global Partner & Operational Support group is the global third-party Center of Excellence for Voice & Chat Servicing and Marketing, driving the world’s best customer experience through strategic partnerships — at the right margins and with uncompromising risk and control standards. The team spans GCS & CPS Marketing, Partner CEN Voice & Chat, Fraud, Merchant, Membership Rewards Fulfillment, Amex Assurance Company, Amex Loans, and Partner Strategy Management & Oversight.

Minimum Qualifications

- Self-directed learner and problem solver: we will train you on our specific technology stack, but you must bring solid execution, accountability, and comfort navigating ambiguity.
- A track record of delivering on timelines, even under shifting priorities, with robust personal accountability and organizational skills.
- Experience supporting enterprise networks, system integrations, platform operations, or partner technology environments.
- Working knowledge of network infrastructure, security, data governance, risk, and third-party oversight.
- Strong analytical, documentation, organizational, and stakeholder communication skills.
- Practical experience using Copilot, generative AI, AI agents, or automation to improve productivity.

Preferred Qualifications

- Experience with global partner ecosystems, BPO platforms, contact center technologies, or VoIP.
- Familiarity with PCI DSS, SOC 2, NIST, ISO 27001, third-party reviews, audits, or resilience planning.
- Experience evaluating and scaling Copilot, generative AI, AI agents, or automation with governance and value measurement.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues.



From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Adaptable working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

📌 Senior Analyst, Infrastructure, Enablement, & Information Security (Gurugram)
🏢 American Express
📍 Gurugram