- Sales & Business Development:Call US and Canadian businesses to introduce our services and generate current customers.--Follow up on leads by phone and email, share quotes and close business. Negotiate rates confidently and handle customer objections. Maintain an active pipeline and meet weekly and monthly targets.
- Operations & Customer Coordination:Take end-to-end ownership of your customer accounts from booking to completion.--Keep customers informed with timely, accurate updates. Maintain clean records, documents and reports for every order. Identify issues early, resolve them quickly and escalate when needed.
- Dispatch & Carrier Management:Find, speak with and negotiate rates with carrier partners.--Assign and schedule work, then follow up until it is completed on time. Build long-term relationships with reliable carriers. Solve problems in real time while keeping the customer updated.