Job description:

Role Overview:
Responsible for managing customer interactions, coordinating daily wellness centre operations, supporting appointments and programs, and ensuring a smooth and positive customer experience.

Key Responsibilities:

- Handle customer enquiries through phone, WhatsApp, email, and in-person interactions.
- Coordinate customer appointments, consultations, wellness sessions, and follow-ups.
- Manage daily centre operations and ensure smooth workflow.
- Maintain customer records, registrations, attendance, and service-related documentation.
- Coordinate with wellness professionals, doctors, trainers, and internal teams.
- Follow up with leads, enquiries, existing customers, and pending appointments.
- Support customer onboarding and explain available wellness programs and services.
- Handle customer feedback, concerns, and service requests professionally.
- Assist in organizing wellness programs, health camps, workshops, and promotional activities.
- Coordinate with vendors and external service providers when required.




- Prepare daily/weekly operational reports and maintain relevant records.
- Support billing, payment follow-ups, and basic administrative activities, where applicable.
- Ensure the centre maintains professional standards, cleanliness, customer service, and operational discipline.
- Contribute to customer retention, service quality, and overall centre performance.

Key Skills:
Customer Service | Centre Operations | Appointment Coordination | Communication | Lead Follow-up | Customer Relationship Management | Documentation | Event Coordination | Team Coordination | MS Office/Google Workspace

Benefits:

- Food provided
- Health insurance

Pay: ₹20,000.00 - ₹25,000.00 per month

Perks:

- Food provided

Ability to commute/relocate:

- Coimbatore, Tamil Nadu: Reliably commute or planning to relocate before starting work (Preferred)

Work Location: In person

📌 Customer Service Representative (Coimbatore)
🏢 Samah Sakthi Wellness
📍 Coimbatore