Operations & People Manager – Sales & Customer Service

Location: Dehradun, Uttarakhand
Job Type: Full-Time | Work From Office
Salary: ₹50,000 – ₹80,000 per month, based on experience and capability

About the Role

We are an Australian furniture removals business.

We need a proactive, organised person who takes ownership of customer communication and follows issues through to resolution.

Responsibilities -

- Coordinate with drivers and the operations team to confirm accurate pickup and delivery ETAs.
- Monitor job timings, identify delays early, and update customers directly by phone, email, SMS or WhatsApp.
- Verify timings before communicating them and avoid making promises that have not been confirmed.
- Answer customer email enquiries promptly and professionally.
- Handle complaints calmly, investigate with the relevant team, and follow up until resolved.
- Keep accurate records of customer conversations, revised ETAs and outstanding issues in our CRM.




- Escalate urgent delays, missed commitments and unresolved complaints to the Operations Manager.
- Ensure customers receive updates without having to repeatedly contact us.

Candidate requirements:

- Robust spoken English.
- Experience in operations, logistics, dispatch or customer support; removals experience
- Excellent organisation, attention to detail and follow-up skills.
- Confidence dealing with unhappy customers and working under pressure.
- Comfortable using CRM systems, email and spreadsheets.
- Willingness to work hours aligned with Australian business operations.

this is an office-based role in Dehradun -

Please send your resume for the Manager to have a look at

Thank you

Jai

Pay: ₹50,000.00 - ₹70,000.00 per month

Work Location: In person

📌 Operations & People Manager – Sales & Customer Service (Dehradun)
🏢 Supercheap Interstate removals
📍 Dehradun