Job Title: Service Manager

Department: Service

Job Purpose

To manage the overall service department, ensure quality vehicle servicing and repairs, achieve service targets, maintain customer satisfaction and ensure smooth workshop operations.

Key Responsibilities

- Manage daily workshop and service department operations.
- Achieve monthly service revenue and productivity targets.
- Supervise Service Advisors, Technicians, FQCs, Warranty Administrators and other service staff.
- Ensure vehicles are serviced and repaired within the committed delivery time.
- Monitor job cards, vehicle repair progress and workshop productivity.
- Ensure proper vehicle inspection and quality checks before delivery.
- Handle customer complaints and ensure timely resolution.
- Monitor customer satisfaction and implement improvement activities.




- Ensure the availability of spare parts, tools and workshop equipment.
- Monitor warranty claims and ensure proper documentation.
- Conduct regular team meetings and guide employees to improve performance.
- Ensure compliance with Mahindra service standards, SOPs and safety procedures.
- Prepare daily, weekly and monthly service performance reports.
- Identify training needs and improve the technical skills of the service team.
- Maintain workshop cleanliness and ensure proper implementation of 5S practices.

Pay: Up to ₹45,000.00 per month

Advantages:

- Health insurance
- Provident Fund

Work Location: In person

📌 Service Manager (Idukki Township)
🏢 AUTOBAHN MAHINDRA
📍 Idukki Township