- Welcome customers visiting the Hyundai service centre.
- Attend to customer enquiries and direct them to the concerned Service Advisor.
- Maintain a qualified and customer-friendly reception area.
- Make outbound calls to customers for service reminders and appointment bookings.
- Handle incoming calls and respond to customer enquiries.
- Confirm service appointments and coordinate with the service team.
- Follow up with customers regarding pending service bookings.
- Contact customers after vehicle servicing to collect feedback.
- Follow up on customer complaints and coordinate with the concerned team for resolution.
- Support customer satisfaction and retention activities.
- Maintain customer contact details and service appointment records.
- Update customer information in the Dealer Management System (DMS) or CRM software.
- Maintain daily telecalling and appointment reports.
- Coordinate with Service Advisors regarding customer appointments and vehicle arrivals.
- Inform customers about scheduled service dates and timings.
- Assist the service team in improving appointment conversion and customer satisfaction.
- Prepare daily reports on calls made, appointments booked and customer follow-ups.
- Maintain call records and other relevant documents.
- Perform additional duties assigned by the Service Manager.
Pay: From ₹13,000.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
- Provident Fund