Hiring: Service Advisor – Automotive Sales Service

Berkeley Hyundai | Panchkula, Haryana

Job Type: Full-Time
Industry: Automobile / Automotive Service
Experience: Relevant automotive service experience preferred
Location: Panchkula, Haryana

Job Overview

Are you passionate about automobiles, customer relationships, and delivering exceptional service experiences?

Berkeley Hyundai is looking for a customer-focused, technically sound, and result-oriented Service Advisor to join its after-sales service team. The ideal candidate will act as the key link between customers and the workshop, ensuring transparent communication, accurate vehicle diagnosis coordination, timely repairs, and outstanding customer satisfaction.

This role is ideal for a professional who can understand customer concerns, explain technical requirements clearly, coordinate workshop activities, and build long-term customer loyalty while contributing to service revenue and operational efficiency.

At Berkeley Hyundai, we believe that exceptional after-sales service is the foundation of customer trust, retention, and long-term business growth.

Key Responsibilities
1. Customer Handling & Relationship Management

- Welcome customers professionally and understand their vehicle service requirements.
- Listen carefully to customer complaints and record vehicle symptoms accurately.
- Build robust customer relationships through transparent communication and personalized service.
- Explain recommended repairs, maintenance requirements, estimated costs, and delivery timelines.
- Keep customers informed about repair progress, additional work, and changes in delivery schedules.
- Handle customer queries and complaints professionally, ensuring timely resolution and a positive service experience.

2. Vehicle Inspection & Job Card Management

- Conduct initial vehicle inspections and document visible damage, customer concerns, and service requirements.
- Prepare accurate job cards with complete details of the requested work.
- Coordinate with technicians for vehicle diagnosis and identification of additional repair requirements.
- Obtain customer approval before proceeding with additional work, as per dealership procedures.
- Ensure accurate documentation of customer instructions, repair recommendations, and vehicle condition.

3. Workshop Coordination & Timely Delivery





- Coordinate with workshop technicians, the workshop controller, parts department, and other relevant teams.
- Monitor repair progress and ensure jobs are completed within committed timelines.
- Follow up on pending spare parts, technical approvals, and additional repair requirements.
- Conduct appropriate quality checks and coordinate final inspections before vehicle delivery.
- Ensure vehicles are delivered with completed documentation and a clear explanation of the work performed.

4. Service Sales & Revenue Generation

- Identify opportunities for periodic maintenance, preventive repairs, and value-added services.
- Explain genuine spare parts and recommended repairs based on vehicle condition and manufacturer guidelines.
- Prepare service estimates and communicate costs transparently.
- Support labour sales, service package promotion, and customer retention initiatives.
- Contribute to service revenue, customer-pay repair orders, and dealership performance targets without compromising customer trust.

5. Customer Follow-Up & Retention

- Conduct post-service follow-ups to obtain customer feedback and assess satisfaction.
- Encourage repeat visits through timely maintenance reminders and proactive communication.
- Address service-related concerns and coordinate corrective action where required.
- Support customer satisfaction initiatives and dealership service quality standards.
- Maintain professional relationships that encourage customer loyalty and positive referrals.

6. Documentation & Performance Monitoring

- Maintain accurate job cards, estimates, invoices, service records, and customer communication.
- Update customer and vehicle information in the dealership management system.
- Monitor pending jobs, promised delivery times, customer approvals, and outstanding concerns.
- Support service reporting and achievement of assigned performance indicators.
- Follow dealership procedures, manufacturer standards, and applicable safety requirements.

Skills & Qualifications





- Relevant experience in automotive after-sales service or customer service is preferred.
- Knowledge of vehicle maintenance, servicing procedures, and basic automotive systems.
- Strong customer handling, communication, and interpersonal skills.
- Ability to understand customer complaints and coordinate technical diagnosis.
- Good coordination, follow-up, and time-management abilities.
- Customer-focused approach with strong problem-solving skills.
- Ability to explain repair recommendations and estimates clearly.
- Familiarity with dealer management systems, job card processes, and MS Office is desirable.
- A diploma or degree in Automobile or Mechanical Engineering, or an equivalent relevant qualification, is preferred.

Key Performance Indicators (KPIs)

Performance may be evaluated on:

- Customer satisfaction and service experience.
- Service revenue and labour sales.
- Customer retention and repeat service visits.
- Timely vehicle delivery and adherence to commitments.
- Accuracy of job cards, estimates, and service documentation.
- Customer complaint resolution and post-service follow-ups.
- Productivity, coordination, and adherence to dealership processes.

Why Join Berkeley Hyundai?

- Chance to develop your career in automotive after-sales service.
- Exposure to customer relationship management and workshop operations.
- Opportunity to strengthen automotive technical knowledge and service advisory skills.
- A professional environment focused on customer satisfaction, service quality, and operational excellence.

The Ideal Candidate

We are looking for someone who combines automotive knowledge with excellent communication and a genuine commitment to customer satisfaction.

The ideal candidate understands that a successful Service Advisor does more than prepare job cards—they build trust, provide transparent recommendations, coordinate efficient repairs, and ensure every customer receives a professional service experience.

If you are proactive, organized, customer-oriented, and motivated to deliver outstanding after-sales service, we encourage you to apply.

Apply now through Indeed and take the next step in your automotive service career with Berkeley Hyundai, Panchkula.

Pay: ₹20,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Service Advisor (Panchkula)
🏢 berkeley hyundai
📍 Panchkula