Career Category
Information Systems
Job Description
Sr Associate IS Engineer – Observability Operations

What you will do

Let’s do this. Let’s change the world.

In this vital role, you will operate and improve global observability services that help teams detect, understand, and resolve application and infrastructure issues before they affect business operations or patients.

You will:
• Operate and support enterprise monitoring and observability services, including Dynatrace, alerting integrations, ServiceNow, and on-call notification processes.
• Build and maintain monitoring for applications, infrastructure, databases, APIs, certificates, containers, cloud services, and synthetic user journeys.
• Configure and improve Dynatrace capabilities including OneAgent, ActiveGate, management zones, tags, dashboards, logs, alert profiles, workflows, and service ownership. Have valuable knowledge and relevant working experience on DQL (Dynatrace Query Language), Problem Alerting Profiles, Configuring Management Zones, Gen3 Dashboard features .
• Proactively investigate alerts,



performance degradation, missing telemetry, and recurring incidents; provide clear evidence to support incident, problem, and root-cause analysis.
• Improve monitoring quality by reducing alert noise, tuning thresholds, validating notification routing, and ensuring alerts reach the correct support teams.
• Support the lifecycle of OneAgent and ActiveGate upgrades, including readiness checks, maintenance coordination, exception tracking, validation, and stakeholder communication.
• Onboard new applications and services into observability standards, including monitoring design, access requirements, CMDB alignment, documentation, and owner sign-off.
• Develop and support automation for monitoring operations, including API-based workflows, ServiceNow integration, n8n, Ansible, and repeatable remediation activities.
• Maintain accurate runbooks, monitoring configurations, operational procedures, shift handov

📌 Sr Associate Observability Operations (Hyderabad)
🏢 AMGEN
📍 Hyderabad