What You'll Do
You will support Avalara's customers in setting up the connector between Avalara's Tax Engine and the customer's ERP, POS, or eCommerce platforms under the guidance of senior implementation team members.
• Assist customers in configuring their ERP, POS, or eCommerce platforms to support their sales tax processes and industry best practices.
• Track key aspects of customer implementations, including task status, target dates, risk factors, and customer interactions — with close support from your Implementation Manager.
• Support customer success by answering application questions, tracking issues, monitoring changes, and escalating problems according to company guidelines.
• Learn and develop proficiency across Avalara's product suite and standard implementation methodologies.
• You will report to the Implementation Manager. This is an onsite role from the Pune office.
LI-Onsite
What Your Responsibilities Will Be
• Install and configure a subset of the following ERP and platform integrations: Sage 100, Sage 300, Sage 500, Sage Intacct, Dynamics GP, D365 Sales,
D365 Business Central, Salesforce Sales Cloud, Stripe Invoicing, NetSuite, and QuickBooks.
• Explain basic configuration options and demonstrate sales order/invoicing processes to customers.
• Manage a moderate portfolio of active customer implementations, maintaining transparent documentation and timely follow-through on all assigned tasks.
• Work collaboratively with senior specialists and cross-functional teams to resolve customer issues and deliver a positive onboarding experience.
What You'll Need to be Successful
• the B2B sector.
• Bachelor of Science in Engineering, Information Systems, IT, or a related discipline.
• Foundational understanding of ERP systems, eCommerce platforms, or POS environments.
• Exposure to tax automation concepts or accounting/bookkeeping practices is a plus (e.g., Avalara, TaxJar, Vertex, Sovos, or similar).
• Strong attention to detail, excellent writt
📌 Go Live Analyst (India)
🏢 Avalara
📍 India