Presidio, Where Teamwork and Innovation Shape the Future
At Presidio, we're at the forefront of a global technology revolution, transforming industries through cutting-edge digital solutions and next-generation AI. We empower businesses - and their internal customers - to achieve more through innovation, automation, and intelligent insights.

The Role

Level 3 Managed Service Engineer serves as the senior escalation point and technical authority for end-to-end observability across the workplace. This role is responsible for resolving or driving resolution of highly complex incidents spanning application, infrastructure, network, and third-party dependencies, while owning observability strategy, Datadog architecture, monitoring standards, and continuous improvement. The engineer is expected to guide L1 and L2 engineers, lead root cause analysis and major incident reviews, and partner with cross-functional teams to improve detection, reduce noise, and strengthen operational resilience for both 3-tier and cloud-native applications.

Key Responsibilities





• Serve as the final escalation and technical authority for complex, cross-domain incidents involving application, infrastructure, network, and third-party dependencies.

• Own the end-to-end observability architecture and strategy in Datadog, including instrumentation standards, tagging strategy, dashboard governance, and monitor design principles.

• Lead root cause analysis for major/critical incidents and drive post-incident reviews, ensuring permanent fixes and preventive monitoring are implemented.

• Define and continuously improve monitoring coverage for new and existing services, including 3-tier applications, microservices, and cloud-native workloads.

• Design and govern SLOs/SLIs aligned to business-critical services, and advise application and platform teams on instrumentation best practices.

• Drive automation initiatives: Datadog-as-code (Terraform/API-based configuration management), auto-remediation

📌 Lead Engineer (Bengaluru)
🏢 Presidio
📍 Bengaluru