13 Oct
|
oneXtel Media
|
Noida
13 Oct
oneXtel Media
Noida
Interact with customers to provide and process information in response to inquiries about our products such as SMS / Cloud telephony and Voice through calls and email.
Interact with customers regarding their concerns/requests about products and services over calls and email.
Manage the tickets over ticketing tool.
Handle the calls received from client.
Process requirement, modifications, and escalate complaints across a number of communication channels.
Required Candidate profile
Excellent communication and presentation skills.
Strong customer handling skills over calls and active listening.
Ability to multi-task, prioritize and manage time effectively.
Ready to work on 24X7 environment.
Valuable computer skills.
Proficient in Microsoft Office Applications. Skills:- Technical support and Operational excellence
📌 Technical Support Specialist (Noida)
🏢 oneXtel Media
📍 Noida