Career Category
Information Systems
Job Description
Role purpose
The Senior Manager, IAM leads delivery and continuous improvement of identity services that help protect Amgen’s people, information, systems, and operations. The role provides operational leadership across Provisioning and Identity Governance, Access Management, Directory Services, and Privileged Access Management (PAM), while partnering with global service owners, technology teams, business stakeholders, and strategic suppliers. The leader is accountable for reliable day-to-day services and for advancing the IAM strategy through secure, scalable, automated, and compliant capabilities. The position may requires working in US EST shifts, including occasional extended-hours coverage, to support global operations, critical incidents, and effective handovers across time zones.
The role combines service management, technical and architectural governance, risk reduction, transformation delivery, and people leadership. It operates in a global, highly regulated biopharmaceutical environment where availability,



data protection, auditability, and business continuity are essential.
Primary function
Lead IAM operations and service delivery across multiple platforms. Set clear priorities for incident, problem, change, request, and compliance work; maintain service availability and agreed service levels; and ensure timely risk-based response to issues. Translate IAM strategy, policies, and control requirements into operational practices and technology outcomes. Build a solid team culture, develop talent, manage capacity, and strengthen collaboration across locations and functions.
Core responsibilities
IAM service operations and resilience
Lead operational delivery across identity provisioning and governance, access management, directory services, and PAM, coordinating work across India, the United States, Portugal, and suppliers as applicable.
Own service performance, operational health, availability, service-lev

📌 Senior Manager- Identity and Access Management (Hyderabad)
🏢 AMGEN
📍 Hyderabad