Specialist Tech Vendor Mgmt – Telecom Vendor Governance & AI Automation
About the Role
We are hiring a senior telecom vendor management skilled to strengthen technology vendor governance across telco products, services, and operations. This role will manage strategic vendor relationships, SLA/KPI performance, contract compliance, commercial governance, risk controls, and cross-functional execution while enabling AI-led automation, predictive insights, intelligent dashboards, and governance analytics across the vendor lifecycle.
Key Responsibilities
• Own end-to-end technology vendor lifecycle governance, including onboarding, contract execution, SLA/KPI performance, renewals, risk controls, and exit management.
• Manage strategic relationships with telecom vendors, OEMs, managed service providers, network suppliers, and internal business stakeholders.
• Drive vendor performance governance through scorecards, service reviews, escalation management, corrective action plans, and executive reporting.
• Partner with Procurement, Finance, Product, Operations, P2P, Revenue Assurance,
and Billing teams to align commercial, operational, and financial outcomes.
• Support contract compliance, pricing reviews, renewal strategy, commercial governance, cost optimization, and vendor consolidation initiatives.
• Identify vendor risks, service gaps, billing issues, dependency failures, and process inefficiencies; drive structured resolution and control improvements.
• Enable AI-led workflow automation, GenAI-assisted reporting, predictive analytics, anomaly detection, exception management, decision intelligence, and intelligent governance dashboards.
• Own transformation roadmaps, governance forums, milestone tracking, automation adoption, and leadership-level reporting for vendor management initiatives.
Required Qualifications & Experience
• 5–10+ years of experience in technology vendor management, supplier governance, telecom operations, procurement, commercial management,
📌 Specialist Tech Vendor Mgmt (Gurugram)
🏢 At&T
📍 Gurugram