Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Oracle HCM Cloud BI Reporting and Analytics
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying challenges and delivering timely solutions to ensure the smooth operation of critical applications. The position demands continuous monitoring, collaboration with different teams, and a commitment to maintaining system reliability and performance in a energetic work environment.

Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.




- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to understand system issues and implement effective resolutions.
- Document troubleshooting steps and solutions to build a knowledge base for future reference.
- Assist in the continuous improvement of support processes and tools to enhance service delivery.
- Provide timely updates and clear communication to stakeholders regarding issue status and resolution progress.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in Oracle HCM Cloud BI Reporting and Analytics.
- Strong analytical skills to diagnose and resolve complex software issues within business systems.
- Experience in monitoring and maintaining the performance of enterprise applications.
- Ability to interpret and analyze data to support decision-making and reporting requirements.
- Familiarity with business intelligence concep

📌 Application Support Engineer (Bengaluru)
🏢 Accenture
📍 Bengaluru