Job Description

About the Team

The Identity and Access Management team is responsible for ensuring smooth and secure access transitions across Wise. We handle all aspects of managing access rights and are dedicated to providing seamless support to end-users; from onboarding recent joiners to resolving application access issues. We work globally across São Paulo, Tallinn, and Singapore, collaborating closely with Engineering and other UT teams.

Job Purpose

As an Identity and Access Management Technician on the team, you will be frontline support for identity and access management, working with guidance from senior technicians and your team lead. You will help ensure Wisers have the right access to the right tools at the right time — securely and compliantly.

Key Responsibilities:

Access Management & Issue Resolution

- Handle support tickets in our Jira queue, including SailPoint access requests, manual provisioning, and access troubleshooting

- Manage access rights for joiners, movers, and leavers, ensuring timely and compliant provisioning and deprovisioning

- Troubleshoot and resolve routine IAM-related issues across platforms such as Okta,



SailPoint, Google Workspace, and other integrated services

Documentation & Knowledge Sharing

- Follow existing documentation and processes using our internal wikis, and flag any gaps or outdated content to senior team members

- Create and update basic guides and knowledge base articles for common troubleshooting steps and frequently asked questions

Continuous Improvement

- Identify frequently recurring tickets and signal process improvement areas to senior technicians and leads

- Escalate recurring issues and support senior team members in addressing root causes with Engineering

Collaboration & Communication

- Collaborate with Engineering, and other UT teams

- Communicate effectively with end-users, providing clear guidance and timely updates via Jira, Slack, and other channels

- Observe incident response procedures to develop understanding of major outage workflows and communication protocols.

- Actively seek feedback and mentorship from more experienced team members.

📌 Identity and Access Management Technician (Hyderabad)
🏢 WISE
📍 Hyderabad