Job Description

Reservations Associate – Job Description

Radisson MBD Hotel Noida | Department: Sales & Marketing

Key Responsibilities

- Handle guest reservations, enquiries, amendments, cancellations, and special requests.

- Ensure accurate booking details, guest profiles, room types, rates, and billing instructions.

- Provide information about room availability, hotel facilities, packages, and services.

- Apply hotel pricing strategies and yield management practices to maximise occupancy and RevPAR.

- Promote room upgrades, hotel amenities, and food and beverage outlets to increase revenue.

- Coordinate with Front Office, Revenue Management, Sales, and Housekeeping to ensure smooth guest arrivals.

- Maintain accurate reservation records, reports, and booking correspondence.

- Handle guest complaints professionally and ensure timely resolution.

- Follow hotel policies, payment procedures, credit controls,



and brand standards.

Key Success Factors

- Guest satisfaction and service excellence.

- Reservation accuracy and attention to detail.

- Revenue optimisation and achievement of RevPAR targets.

- Effective communication, teamwork, and problem-solving.

- Time management, organisation, and accountability.

Key Skills & Requirements

- Knowledge of reservation systems, WRS/CRS, and online distribution channels.

- Understanding of room inventory, rate plans, availability, and yield management.

- Solid communication, telephone etiquette, and customer service skills.

- Proficiency in reservation records, reporting, and computer applications.

- Ability to prioritise tasks and coordinate effectively across departments.

📌 Reservations Associate (Noida)
🏢 Radisson Hotel Group
📍 Noida