Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us

Job Description
As a Customer Care Advocate, you are passionate about customer service and resolving issues to deliver a excellent customer experience every time You are excited about working in an environment, where no two days are the same, embracing change and thriving on the challenge of delivering the best possible outcomes for customers. You will manage the facilitation of TCIQ,



Consolidated Renewals and software orders, allowing Rockwell Automation to meet the urgent demands of our global customers. Additionally, you will be focused on identifying process improvement opportunities and helping bring those opportunities to implementation.
You will report to the Supervisor CC Software Portal and have a hybrid schedule working in Noida or Pune, India.
Your Responsibilities:
• Resolve customer issues with a positive, solution‑oriented mindset, always prioritizing customer needs.
• Demonstrate knowledge and take responsibility for Order Management, Order Fulfilment, SaaS (Software as a Service) operations, Tech Connect IQ (TCIQ), and Consolidated Renewals (TCIQ + Software).
• Proactively identify customer requirements and respond with urgency, clarity, and empathy.
• Apply strong analytical skills to assess and resolve unexpected scenarios raised by customers across software, TCIQ, and consolidated

📌 Customer Care Advocate (Pune)
🏢 Rockwell Automation
📍 Pune