Job Description

Technical Architect - ServiceMax

We are seeking an experienced Technical Architect - ServiceMax - with 10+ years of expertise in designing, governing, and delivering enterprise-scale ServiceMax and Salesforce solutions. This role will lead architecture strategy for global field service transformation programs, ensuring scalable, secure, integrated, and business-aligned solutions that support standardized global processes and country-specific rollout needs.

Key Responsibilities

• Partner with business stakeholders, product owners, and delivery teams to translate field service requirements into scalable ServiceMax architecture, solution designs, and technical specifications.
• Redesign and standardize field service processes to improve operational efficiency, technician productivity, dispatcher effectiveness, and customer experience.
• Own end-to-end ServiceMax solution architecture, design governance, and technical decision-making across global programs, ensuring alignment with business requirements, enterprise architecture standards, and industry best practices.




• Define the global ServiceMax template architecture and manage controlled country-specific localization, including regional process variations, deployment sequencing, training readiness, change management, and hypercare support.
• Architect enterprise integrations between ServiceMax, Salesforce, ERP platforms, middleware, mobile applications, and enterprise data platforms using appropriate API-led and event-driven integration patterns.
• Ensure platform capabilities and solution designs meet non-functional requirements, including scalability, performance, security, resilience, monitoring, maintainability, and supportability.
• Define and govern end-to-end data migration strategies for ServiceMax implementations, including legacy data assessment, cleansing, mapping, transformation, validation, cutover planning, and post-migration reconciliation.
• Drive digital transformation initiatives

📌 ServiceMax Technical Architect (Pune)
🏢 Johnson Controls
📍 Pune