Introduction
As an Engineer III, Systems Reliability Engineering, you will provide technical leadership for Product Creation and Master Data operations across FlexPLM, DaVinci, Infor Nexus, MDM services, and related integrations. This role, based in GCC India, reports directly to the Manager, Systems Reliability Engineering, India, who reports to SRE Operations Manager; Product Creation and Master Data. As an individual contributor and technical lead, you will guide engineers, coordinate complex investigations and improve reliability through consistent ways of working, automation and Agentic AI. The Manager, Systems Reliability Engineering (MGMT) retains people-management accountability.

About the Job
• Lead complex production investigations across applications, APIs, middleware, queues, batch processes and file feeds; coordinate incident resolution, root cause analysis and corrective actions.
• Translate service-level objectives into actionable monitoring, queue-age and data-integrity checks; identify capacity constraints and recommend priorities to the regional manager.




• Provide technical mentoring, peer review and knowledge sharing for Engineer I colleagues; coordinate technical work and raise staffing or performance concerns to the Manager, Systems Reliability Engineering.
• Maintain runbooks, dependency maps and operational playbooks; lead knowledge transfer, release validation and recovery exercises using disciplined incident, problem and change practices.
• Build and improve approved Agentic AI workflows for triage, investigation and runbook assistance; evaluate outputs, enforce approval boundaries and retain evidence of operational actions.
• Coordinate transparent handovers across India and LATAM and collaborate with product, engineering, infrastructure, enterprise data and business teams on recurring reliability improvements.

About You
• 4+ years of experience in IT production support, application operations, platform engineering or Site Reliability Engineeri

📌 Engineer III, Systems Reliability Engineering (Bengaluru)
🏢 Levi Strauss
📍 Bengaluru