• Sales Order (SO) Checking: Verify customer sales orders for accuracy, material availability, and alignment with internal processes.
• Back Order Review: Monitor and review pending/back orders regularly and take corrective actions to reduce backlog.
• Customer Communication: Draft and send emails to customers for order amendments, confirmations, and updates related to material availability or delivery schedules.
• Material Stock Transfer Coordination: Coordinate inter-plant or warehouse stock transfers to fulfill urgent or pending customer requirements.
• Purchase Team Follow-Up: Liaise with the purchase team to expedite procurement of materials that are short or urgently required.
• OTIF (On-Time In-Full) Maintenance: Track, maintain, and improve OTIF performance metrics; ensure customer orders are fulfilled accurately and on schedule.
• Schedule Order Management: Maintain and update customer schedule agreements and plan dispatches in line with customer timelines.
• Customer Complaint Closure: Investigate and close customer complaints related to material issues, delays, or quality concerns in coordination with relevant departments.
Required Skills & Competencies
• Strong knowledge of inventory and order management systems (SAP knowledge preferred)
• Effective communication and coordination skills
• Proactive in follow-ups and stakeholder management
• Attention to detail and problem-solving attitude
• Proficiency in MS Excel, Email writing, and ERP tools
Required Skills
cost optimisation Communication Skills English Communication Collaboration Skill Excel skills Excel Advcance