About the Role
As an Account Manager at Amuse Labs, you’ll own customer relationships and help customers maximize the value of our platform. This is a hands-on role combining account management, product expertise, support, analytics, and customer relationships to drive adoption, satisfaction, retention, and business growth.

Key Responsibilites:
• Own customer relationships and act as the primary point of contact across onboarding, adoption, support, renewals, and growth
• Develop robust knowledge of the Amuse Labs platform, products, features, and integrations
• Provide product and integration support, solve customer problems, and work with engineering to resolve complex problems. Help customers with integrations, embeds, configurations, and basic technical troubleshooting.
• Track and analyze game performance, engagement, and other key metrics to identify trends and opportunities
• Conduct regular customer reviews, understand their business goals, and proactively identify adoption, retention, upsell, and cross-sell opportunities




• Gather customer feedback and communicate product improvements, feature requests, and recurring issues to internal teams
• Maintain accurate customer, support, activity, and opportunity information in the CRM
• Occasionally visit key customers in-person (national and international) as needed

Skills and Qualifications:
• Ideally 3+ years of experience in Account Management, Customer Success, Technical Support, Sales, or a similar customer-facing role, preferably in B2B SaaS. At least 2 of those years should be in a single company.
• Strong product and technical mindset, with the ability to understand and troubleshoot SaaS products. For example, you should not be shy of terms like HTML, web, browser inspector, APIs, Apps etc.
• Excellent communication, customer relationship building, quick thinking, decision making and problem-solving.
• Awareness of the customer lifecycle and commercial aspects including renewals, upselling, and account g

📌 Account Manager (Bengaluru)
🏢 Amuse Labs
📍 Bengaluru