Head of OperationsWe build the product. You make everything behind it work.
Every order matters. Every detail matters. And outstanding operations should work so seamlessly that nobody has to think twice about them.
We’re looking for a Head of Operations to own the entire backend at Monvue — from inventory and packaging to dispatch, delivery and marketplace operations.
You’ll lead the packaging team, manage our fulfilment systems and make sure every order moves from checkout to doorstep, accurately and on time.
What you’ll own• Order Management: Oversee every order across our website and marketplaces, from processing to final dispatch.
• Packaging & Fulfilment: Lead the packaging team, maintain quality standards and ensure orders are packed accurately and shipped on time.
• Inventory: Own stock tracking, SKU management, stock audits, inward and outward movement, and inventory reconciliation.
• Shipping & Logistics: Manage Shiprocket, courier pickups, tracking, delayed shipments, returns, RTOs and delivery exceptions.
• Marketplace Operations:



Handle end-to-end fulfilment across Amazon and other online marketplaces.
• Systems & Processes: Build SOPs, improve workflows and create systems that make our operations faster, more accurate and scalable.
• Reporting & Accountability: Track daily orders, dispatches, inventory, returns and team performance.

Who you areYou don’t wait to be told what needs fixing. You see a problem, take ownership and solve it.
You know how e-commerce operations work. You can manage a team, stay on top of inventory, navigate shipping platforms and keep multiple moving parts under control.
You care about the details. You think in systems. And you believe that good operations aren't about firefighting — they're about making sure the fire never starts.
What we’re looking for:
• 3–6 years of experience in e-commerce operations or fulfilment.
• Hands-on experience with Shiprocket, inventory management and order processing.
• Experience managing packaging,

📌 Head of Operations (Chennai)
🏢 Monvue
📍 Chennai